Plans & Pricing
Affordable pricing for any size business.
Start with a Business Phone plan, then add what you need.
No contracts. No hidden fees.
Business Phone
Experience effortless productivity with Talkroute, the all-in-one business phone system. Choose a plan to get phone numbers, calling, messaging, and video for your team.
Basic
Manage calls, texts, and meetings in one app.
1 user included
$5 per additional user
Popular included features:
- 1 phone number
- 1 mailbox
- 500 text messages/month
- Unlimited calling
- Video meetings
- Call Forwarding & Routing
- Desktop, mobile & web apps
- Talkroute API
- 24/7 support
Plus
Route calls efficiently and collaborate across your team.
3 users included
$5 per additional user
All Basic plan features, and:
- 2 phone numbers
- 3 mailboxes
- 2000 text messages/month
- 1 Menu
- Single digit extensions
- Simultaneous Ring
- Live call transfer
- Hours of Operation
Pro
Unlock advanced calling, reporting, and management tools.
10 users included
$5 per additional user
All Plus plan features, and:
- 3 phone numbers
- 10 mailboxes
- 5000 text messages/month
- Unlimited Menus
- Multi digit extensions
- Call recording
- Scheduled call forwarding
- Reporting
- Voice studio
- BAA
Enterprise
Tailored communications solutions backed by expert support.
20+ users
Bulk user discount available
All Pro plan features, and:
- 10+ phone numbers
- 20+ mailboxes
- Bulk texting discounts
- SLA & dedicated account manager
- Priority support & onboarding
Video
HD video meetings with screen sharing, in-meeting chat, and collaboration tools with up to 100 participants. Free with every Business Phone plan.
Basic
HD video meetings for teams of any size.
Includes:
- 100 participants per meeting
- Host meetings up to 24 hours
- HD video & audio
- In-meeting chat
- Desktop, mobile & web apps
Plus
Show, present, and collaborate in real time.
Includes:
- 100 participants per meeting
- Host meetings up to 24 hours
- HD video & audio
- In-meeting chat
- Desktop, mobile & web apps
- Screen Sharing
Pro
Brainstorm, present, and ship work together.
Includes:
- 100 participants per meeting
- Host meetings up to 24 hours
- HD video & audio
- In-meeting chat
- Desktop, mobile & web apps
- Screen Sharing
- Whiteboard
- File Sharing
AI Receptionist
A 24/7 AI receptionist that answers calls, books appointments, and takes messages — in your brand’s voice.
Pay as You Go
Pay only for the AI usage you need.
Popular included features:
- $0.40 per AI minute
- +$0.20 per AI multilingual minute
- $0.02 per AI chat message
- 5GB Storage Included
- 24/7 AI call answering
- Conversation insights
- Custom greeting & persona
- Call recording
- Call summaries & transcripts
- Appointment scheduling
- Message & note taking
- SMS & email notifications
- Web agent included
- Auto-setup with your website’s content
- HIPAA & SOC2 compliant
Starter
Included AI minutes and lower overage rates.
All Pay as You Go plan features, and:
- 100 AI minutes/month
- $0.35 per additional minute
- +$0.15 per AI multilingual minute
- 1000 AI chat messages/month
- $0.015 per additional chat message
- 15GB Storage Included
Growth
More included usage with premium support.
All Starter plan features, and:
- 250 AI minutes/month
- $0.30 per additional minute
- +$0.10 per AI multilingual minute
- 3000 AI chat messages/month
- $0.010 per additional chat message
- 30GB Storage Included
- Premium support
Scale
Maximum value for high-volume AI reception.
All Growth plan features, and:
- 750 AI minutes/month
- $0.25 per additional minute
- +$0.075 per AI multilingual minute
- 7000 AI chat messages/month
- $0.0075 per additional chat message
- 50GB Storage Included
- Premium support
- Dedicated onboarding
Bulk Texting
Send SMS campaigns, automated drips, and one-to-many messages from your existing business numbers.
Starter
Send professional SMS campaigns that drive engagement.
Includes:
- +2,500 messages/month
- SMS & MMS campaigns
- Priority campaign vetting
- Messaging API Access
Growth
Scale your messaging efforts with expert guidance.
Includes:
- +10,000 messages/month
- SMS & MMS campaigns
- Priority campaign vetting
- Messaging API Access
- Account management
Scale
High-volume texting with priority support.
Includes:
- +25,000 messages/month
- SMS & MMS campaigns
- Priority campaign vetting
- Messaging API Access
- Account management
- Priority support
Advanced
Mission-critical messaging with dedicated account management and SLA.
Includes:
- +50,000 messages/month
- SMS & MMS campaigns
- Priority campaign vetting
- Messaging API Access
- Account management
- Priority support
- SLA
Expand what your phone system can do
Video
Host HD video meetings with screen sharing, recording, and collaboration tools. Free with every Business Phone plan.
Included with
All Business Phone Plans
AI Receptionist
Never miss a call. A 24/7 AI receptionist that answers, routes, schedules, and takes messages in your brand’s voice.
Starts at
$39/mo
Bulk Texting
Send high-volume, compliant SMS campaigns from your existing Talkroute business numbers that actually reach your customers.
Starts at
$55/mo
Full Feature Comparison
Compare every plan side by side
Filter by category to find exactly what you’re looking for.
← Swipe to compare all plans →
| Feature | Basic $19/mo | Plus $39/mo | Pro $59/mo | Enterprise Custom |
|---|---|---|---|---|
| Phone System | ||||
| Toll free & local numbers1 Additional phone numbers may be purchased at anytime | 1 | 2 | 3 | 10+ |
| Incoming & outgoing calling2 Unlimited U.S. & Canada minutes (local + toll-free) | ✓ | ✓ | ✓ | ✓ |
| Account users3 Additional user accounts may be purchased at anytime | 1 | 3 | 10 | 20+ |
| Mailboxes4 Additional mailboxes may be purchased at anytime | 1 | 3 | 10 | 20+ |
| Call forwarding & routing Route calls to your devices & team without limits | ✓ | ✓ | ✓ | ✓ |
| Call stacking No more busy signal when receiving multiple calls at once | ✓ | ✓ | ✓ | ✓ |
| Desktop, mobile & web apps MacOS, Windows, Linux, iOS, Android, & your browser | ✓ | ✓ | ✓ | ✓ |
| Custom greetings Customize welcome, music on hold & voicemail greetings | ✓ | ✓ | ✓ | ✓ |
| Caller ID Name Customize outgoing caller ID name (CNAM) | ✓ | ✓ | ✓ | ✓ |
| 24/7 Support5 U.S. & Canada based support teams | ✓ | ✓ | ✓ | ✓ |
| Menus Multi-level Auto Attendant/IVR | — | 1 | unlimited | unlimited |
| Single-digit extensions6 Menu options 0-9 | — | ✓ | ✓ | ✓ |
| Simultaneous Ring Ring your devices at the same time | — | ✓ | ✓ | ✓ |
| Live call transfer Transfer calls to phones, extensions, menu options & mailboxes | — | ✓ | ✓ | ✓ |
| Hours of Operation Configure open & close times for your phone system | — | ✓ | ✓ | ✓ |
| Multi Digit Extensions7 3 or 4 digit direct dial extensions | — | — | ✓ | ✓ |
| Company Directory Create staff listings & dial by name directories | — | — | ✓ | ✓ |
| Call recording Record your incoming & outgoing calls | — | — | ✓ | ✓ |
| Scheduled call forwarding Customize schedules for your receiving phones | — | — | ✓ | ✓ |
| Reporting Downloadable call analytics | — | — | ✓ | ✓ |
| Voice Studio8 Professional voiceover services | — | — | 5 clips included | custom |
| Text Messaging (included) New industry compliance rules require registration in order to guarantee message delivery. Learn more | ||||
| SMS & MMS messaging9 Business texting included with toll-free and local numbers | ✓ | ✓ | ✓ | ✓ |
| Included messages 9 Monthly text message limit | 500 | 2000 | 5000 | custom |
| Toll-Free Number Registration10 Required TFN registration for toll-free numbers | no fee | no fee | no fee | no fee |
| Toll-Free Number Campaign Fee11 Monthly toll-free messaging fee per account | no fee | no fee | no fee | no fee |
| Local Number Registration12 Required 10DLC registration for local numbers | $19 one-time per account | $15 one-time per account | included | included |
| Local Number Campaign Fee13 Monthly local messaging fee per account | $1.50 /mo per account | included | included | included |
| Messaging API Send and receive texts programmatically | bulk texting required | bulk texting required | bulk texting required | included |
| Video Meetings (included) | ||||
| Video meetings Video conferencing with up to 100 participants | ✓ | ✓ | ✓ | ✓ |
| Meeting chat Collaborate with your team using our internal messenger | ✓ | ✓ | ✓ | ✓ |
| Screen sharing Share your screen with meeting participants | — | ✓ | ✓ | ✓ |
| Whiteboard Share a whiteboard that participants can annotate on | — | — | ✓ | ✓ |
| File Sharing Share files with your meeting participants | — | — | ✓ | ✓ |
| Integrations | ||||
| Zapier Connect 1000’s of other apps to Talkroute | ✓ | ✓ | ✓ | ✓ |
| Webhooks Trigger workflows from platform events | ✓ | ✓ | ✓ | ✓ |
| API Access Connect Talkroute to the tools you use | ✓ | ✓ | ✓ | ✓ |
| Agreements & Services | ||||
| HIPAA compliance14 Account restrictions available for HIPAA compliance | ✓ | ✓ | ✓ | ✓ |
| BAA Business associate agreements available | — | — | ✓ | ✓ |
| SLA Service level agreements available | — | — | — | ✓ |
| Account manager Dedicated account manager | — | — | — | ✓ |
← Swipe to compare all plans →
| Feature | Starter $55/mo | Growth $169/mo | Scale $409/mo | High Volume $749/mo |
|---|---|---|---|---|
| Bulk Texting | ||||
| Included messages9 Additional monthly text messages | +2,500 | +10,000 | +25,000 | +50,000 |
| SMS & MMS campaigns Additional campaigns included | ✓ | ✓ | ✓ | ✓ |
| Priority campaign vetting Start sending messages faster | ✓ | ✓ | ✓ | ✓ |
| Messaging API access Send and receive texts programmatically | ✓ | ✓ | ✓ | ✓ |
| Account management Dedicated account manager | — | ✓ | ✓ | ✓ |
| Priority support Immediate support escalation | — | — | ✓ | ✓ |
| SLA Service level agreements available | — | — | — | ✓ |
← Swipe to compare all plans →
| Feature | Pay as You Go $39/mo | Starter $59/mo | Growth $99/mo | Scale $199/mo |
|---|---|---|---|---|
| AI Receptionist | ||||
| Included AI minutes Minutes per month | — | 100 | 250 | 750 |
| Price per additional minute Rates for extra minutes | $0.40 | $0.35 | $0.30 | $0.25 |
| Price per multilingual minute Additional rates for multilingual minutes | +$0.20 | +$0.15 | +$0.10 | +$0.075 |
| Included AI chat message Chat messages per month | — | 1000 | 3000 | 7000 |
| Price per additional chat message Rates for extra messages | $0.020 | $0.015 | $0.010 | $0.0075 |
| Included storage Storage included with every plan | 5GB | 15GB | 30GB | 50GB |
| 24/7 AI call answering AI answers calls around the clock | ✓ | ✓ | ✓ | ✓ |
| Conversation insights Actionable insights from every conversation | ✓ | ✓ | ✓ | ✓ |
| Custom greeting & persona Customize greetings, tone, and personality | ✓ | ✓ | ✓ | ✓ |
| Call recording Automatically record AI agent calls | ✓ | ✓ | ✓ | ✓ |
| Call summaries & transcripts Automatic summaries and searchable transcripts | ✓ | ✓ | ✓ | ✓ |
| Appointment scheduling Let AI book appointments automatically | ✓ | ✓ | ✓ | ✓ |
| Message & note taking AI captures messages and notes | ✓ | ✓ | ✓ | ✓ |
| SMS & email notifications Instant alerts by SMS and email | ✓ | ✓ | ✓ | ✓ |
| Web agent included AI agent for your website | ✓ | ✓ | ✓ | ✓ |
| Website auto-setup Automatically trained using your website | ✓ | ✓ | ✓ | ✓ |
| HIPAA & SOC2 compliant Designed for security and compliance | ✓ | ✓ | ✓ | ✓ |
| Premium support Priority assistance when you need it | — | ✓ | ✓ | ✓ |
| Dedicated onboarding Expert guidance and customization from day one | — | — | ✓ | ✓ |
The virtual phone system trusted by 1000’s of awesome businesses
FAQ
Frequently asked questions
How does the 7-day free trial work?
If you cancel a free trial within 7 days of activating an account you won’t be charged a thing (unless you choose to activate paid service before the end of your trial period). If you do choose to cancel your account in the future you will never be charged again, but you are responsible for charges already incurred up until your cancellation. Refunds can not be issued after your trial period has concluded and we don’t prorate for partial months.
Do AI Receptionist and Bulk Texting require a Business Phone plan?
Yes. AI Receptionist and Bulk Texting are add-ons that layer on top of a Business Phone plan. You’ll need an active Business Phone subscription (Basic, Plus, Pro, or Enterprise) to use either one. They operate on the phone numbers and call infrastructure your Business Phone plan provides.
Are the prices shown per user?
Business Phone prices include the user count shown on each plan (1 user on Basic, 3 on Plus, 10 on Pro). Need more users? Add them for $5/mo each. AI Receptionist and Bulk Texting plans are billed per account, not per user.
How do add-ons work?
Add extra phone numbers, users, voicemail boxes, AI Receptionist, or Bulk Texting anytime.
Can I transfer my existing numbers to Talkroute?
Yes — most US and Canadian numbers can be ported in at no additional charge. Porting usually takes 3–5 business days.
Do I have to sign a long-term contract?
No contracts. Pay month-to-month and cancel anytime. Annual plans are also available if you’d prefer to save.
Can I change plans at any time?
Upgrade or downgrade any of your plans at anytime.
What types of payments do you accept?
When paying online, you may use a credit card (Visa, Mastercard, Discover, and American Express). If you wish to pay via ACH bank transfer, please contact us to set up this payment method.
If you are considering an Enterprise plan and can not pay by credit card or ACH bank transfer, please contact us for additional options.
Are there any additional taxes or fees?
No. Talkroute provides an all-inclusive monthly price. We do not add separate charges for telecom taxes, the Universal Service Fund (USF), or other regulatory fees. Optional features and add-ons are clearly listed and billed separately if selected.
Start your 7-day free trial today
Get a real business phone system in minutes. No contracts. No hidden fees.
Additional details
Toll-Free & Local Numbers – All numbers are part of a bundled software platform and do not incur usage-based charges. Talkroute provides local and toll-free numbers for use with our virtual phone system. Charges are for access to platform features, not for standalone telecommunications services. Basic includes 1 local or toll-free phone number. Plus includes 2 local or toll-free phone numbers. Pro includes 3 local or toll-free phone numbers. Additional local or toll-free phone numbers may be purchased for $5 /mo ea on any plan. (applies to local or toll-free numbers procured through Talkroute or transferred to Talkroute from another carrier)
Incoming & Outgoing Calling – Included as part of a bundled business communications platform. Talkroute does not apply per-minute telecom charges or separately itemize telecommunications services. All minutes are provided as part of the overall service experience. Reasonable use policies apply.
Account Users – Basic includes 1 user account. Plus includes 3 user accounts. Pro includes 10 user accounts. Additional user accounts may be purchased for $5 /mo ea on any plan.
Mailboxes – Basic includes 1 mailbox. Plus includes 3 mailboxes. Pro includes 10 mailboxes. Additional mailboxes may be purchased for $5 /mo ea on any plan.
24/7 Support – Email support tickets are answered 24/7. Live chat & phone support for Talkroute is available 9:00 a.m.–7:00 p.m. CST, Monday–Friday and 10:00 a.m.–5:00 p.m. CST, Saturday (excluding holidays). Support is provided by our U.S. team based in Chicago, IL.
Single Digit Extensions – 10 single digit extensions / menu options included with each menu.
Multi Digit Extensions – Unlimited 3 or 4 digit extensions included.
Voice Studio – Professional in-house voiceover services. Pro and Enterprise include 5 custom audio clips. Additional clips may be purchased for $20 ea.
SMS & MMS Messages – Messaging features are part of Talkroute’s bundled SaaS platform. Outgoing SMS & MMS may require number verification and are subject to carrier regulations (10DLC or toll-free verification). Usage limits are platform-based, not billed per message. Basic includes 500 text messages /mo. Plus includes 2000 text messages /mo. Pro includes 5000 text messages /mo. Enterprise offers custom bulk text messaging options. Each MMS message counts as 3 messages toward your monthly limit. Standard SMS messages over 160 characters are split into 160-character segments, and each segment counts as one message. Reasonable use policies apply.
Toll-Free Number Registration – Industry standards may require that toll-free phone numbers be registered in order to guarantee message delivery. There is no fee to register toll-free numbers on any Talkroute plan.
Toll-Free Number Campaign Fee – There is no monthly campaign fee for toll-free phone numbers.
Local Number Registration – Industry standards may require that local phone numbers be registered in order to guarantee message delivery. There is a one-time fee of $19 on the Basic plan and a one-time fee of $15 on the Plus plan for registration. Additional fees may be assessed if the registration is rejected due to errors or omissions by the account holder. “Per account” only applies to accounts with local phone number(s) that are eligible to be registered on a single campaign. Additional fees may be assessed if multiple campaigns are required. High usage accounts and/or special campaigns may be subject to a different fee structure. Learn more
Local Number Campaign Fee – There is a monthly campaign registration fee of $1.50 for the Basic plan. High usage accounts and/or special campaigns may be subject to additional monthly campaign registration fees. Learn more
HIPAA Compliance – Account restrictions are available upon request for all plans to ensure compliance.